REDUN Store Policy

Last updated: August 2026

At REDUN, we give existing textiles another life.

Our pieces are created using reclaimed and repurposed materials, meaning every REDUN item has its own history, character and quirks. No two pieces will ever be exactly the same — and that's kind of the point.

Our Products

REDUN pieces are handmade using reclaimed textiles such as towels, fabrics and other pre-existing materials.

Because of the nature of upcycling, you may notice variations in colour, texture, pattern, thickness or other small imperfections within the fabric. These are not considered faults — they're part of what makes each REDUN piece unique.

We carefully inspect and clean reclaimed materials before transforming them into something new.

Where possible, product listings will show the exact item you are purchasing. Please keep in mind that colours may appear slightly different depending on your screen or device.

Sizing

As REDUN pieces are handmade, sizing may vary slightly between individual garments.

Please check the measurements and sizing information provided on the product listing before purchasing.

If you're unsure which size will work best for you, feel free to contact us before ordering and we'll be happy to help.

Returns & Exchanges

We want you to love your REDUN piece.

If you've changed your mind or your item isn't quite right, please contact us within 14 days of receiving your order.

To be eligible for a return or exchange, the item must be:

• Unworn and unused

• In its original condition

• Returned with all original REDUN tags attached

Unless the item is faulty, return shipping costs are the responsibility of the customer.

Original shipping costs are non-refundable for change-of-mind returns.

Because many REDUN pieces are unique or made in very limited quantities, we cannot guarantee that the same item will be available for an exchange. Where an exchange isn't possible, we can discuss another available item or a refund.

Faulty Items

Every REDUN piece is handmade and checked before it leaves us.

If you believe you've received an item that is faulty, please contact us as soon as possible with your order details and photos of the issue.

Natural variations, previous markings or minor imperfections associated with reclaimed textiles are not considered faults where they are part of the character of the material and do not affect the item's intended use.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other rights you may have under New Zealand consumer law.

Care

Your REDUN piece has already lived one life — let's make this one last even longer.

Please follow the care instructions provided with your garment.

Because our pieces are made using reclaimed materials, different items may require slightly different care.

Generally, we recommend gentle washing and avoiding unnecessary high heat where possible to help extend the life of your garment.

One-of-a-Kind Pieces

Some REDUN products are completely one-of-a-kind.

Once they're gone, they're gone.

Because reclaimed materials are limited, we may not be able to reproduce a particular colour, print, towel or fabric combination.

Textile Donations

REDUN accepts selected unwanted textiles that may be suitable for giving a new life.

Donating an item does not guarantee that the material will be used in a particular REDUN product or collection.

Once textiles have been donated and accepted by REDUN, they may be cut, altered, combined with other materials or otherwise transformed as part of our upcycling process.

We reserve the right to determine whether donated materials are suitable for reuse.

Please only donate textiles that you are happy to permanently part with.

REDUN Market Vouchers

Where REDUN offers a voucher in exchange for eligible textile donations, the voucher is subject to any conditions displayed on the voucher.

Unless otherwise stated, donation vouchers:

• Have no cash value

• Cannot be exchanged for cash

• Are limited to one voucher per qualifying donation

• Must be presented at the REDUN market stall when redeemed

• Cannot be used retrospectively against previous purchases

Any expiry date or market-specific conditions will be displayed on the voucher.

Shipping

Orders will be prepared and dispatched as quickly as possible.

Estimated delivery times are provided as a guide only and may vary depending on the delivery provider, destination and circumstances outside REDUN's control.

Please ensure your delivery information is correct when placing your order.

If you notice an error in your shipping details, contact us as soon as possible. Once an order has been dispatched, we may not be able to change its destination.

Lost or Delayed Parcels

If your parcel appears to be significantly delayed or lost, please contact us and we'll help investigate it with the delivery provider.

REDUN is not responsible for delays caused by courier networks or circumstances outside our reasonable control, but we'll do our best to help get things sorted.

Contact

Questions about an order, return, textile donation or REDUN product?

Email: Contact@redun.nz
Instagram: @REDUNNZ

REDUN LIMITED — New Zealand

Reclaimed. Remade. REDUN.